FAQs

1. Rating: +0

   

   How do you get our mail to us?

   We use Australia Post to send your mail to you.
   Postage costs will be drawn from your Postage Account. See our FAQ's on postal costs
   Our envelopes are readily identifiable by the Pass the Post Logo on the front.
   Generally all mail will be forwarded in a heavy duty B4 envelope which will hold up to about 15 standard DL letters. Smaller quantities of mail may be forwarded in a smaller envelope, such as a C5 envelope. There is not much sense in you paying the postage on a large envelope when we are only sending you a couple of standard DL letters!
   Larger items will be boxed/wrapped appropriately. This ensures that the cheapest possible postage rate is obtained.

2. Rating: +0

   

   What is a “Postage Account”?

   All customers must lodge a “Postage Account”. This is used to pay for the postage and handling fees incurred when we send your mail to you.
   Amounts vary depending on volume of mail and weight. It is calculated on envelope + stamp cost +40% handling fee including GST. Here are some examples of forwarding costs

   C5 envelope upto 500g = $1.96
   Large Envelope under 125g = $3.08
   Large Envelope under 250g = 3.92
   Large Envelope under 500g = $5.60

   Parcel Post Plus Satchel under 500g = $10.08
   Parcel Post Plus Satchel under 3kg = $15.96

   Small express envelope under 500g = $7.35
   Large express envelope under 500g = $9.31
   Express satchel under 500g = $13.37
   Express satchel under 3kg = $18.27
   Express satchel under 5kg = $30.31

   Upon completion of our service to you we will refund any unused portion of the “Postage Account”. If the “Postage Account” gets down to $15 we will remind you to top it up to the required amount, or you can top up at any time online or over the phone.
   You can top up the “Postage Account”:
   • online going to the register and top up postal account and follow the prompts
   • by EFT (electronic funds transfer) directly to our account
   • by phone using your credit card
   • send us a cheque/Money Order.
   • PLEASE DO NOT SEND CASH.

3. Rating: +1

   

   How do I find the location for Post Offices throughout Australia?

   The number of Post Offices throughout Australia, as you can appreciate, would be a huge list. For your assistance we have included a link to Australia Post’s web site where you can locate them quite easily.
   Locate an Australia Post Office here.

4. Rating: +0

   

   What sort of postage rate do we pay when you forward our mail?

   Our postage objective is to find the best possible rate to forward your mail to you. This means we will find the most economical packaging for the amount of mail we are sending. Only the postage cost and the handling fee are deducted from the “Postage Fund”.

   Here are some examples of forwarding costs

   C5 envelope upto 500g = $1.96
   Large Envelope under 125g = $3.08
   Large Envelope under 250g = 3.92
   Large Envelope under 500g = $5.60

   Parcel Post Plus Satchel under 500g = $10.08
   Parcel Post Plus Satchel under 3kg = $15.96

   Small express envelope under 500g = $7.35
   Large express envelope under 500g = $9.31
   Express satchel under 500g = $13.37
   Express satchel under 3kg = $18.27
   Express satchel under 5kg = $30.31

5. Rating: +0

   

   How do we know when you have forwarded our mail?

   Every envelope/parcel sent will be consecutively numbered commencing at #1 so you can keep track of their receipt. This will make it easier to locate should there be a problem – such as you leaving the area prior to your mail arriving. If this does happen we will work with you to have the item(s) redirected and reunited.
   We are experienced mail processors/handlers so you can rest assured that all care will be taken with your mail and that it is packaged suitably for Australia Post handling requirements.

6. Rating: +0

   

   What is the Unique ID you refer to?

   This is how we identify you personally. Your Unique ID (UID) will be emailed to you when we receive your Registration Form and payment. It will be:
   • Part of your address when you redirect your mail to our Locked Bag.
   • Known only to you and will be required for identification whenever you deal with us.
   • Included on all Invoices and Statements.
   • Used by us to ensure your mail is identified and stored securely and separately from others’.

7. Rating: +0

   

   How do I know where to redirect my mail?

   When we receive your Registration Form and payment we will email you:
   • Our Locked Bag address to redirect your mail to.
   • Your Unique ID (UID).
   • Receipt for monies received.
   Your redirection address would be something like this:
   Your Name, Your UID
   Pass the Post Locked Bag 1 Keperra, QLD, 4054

8. Rating: +0

   

   How do we redirect our mail to you?

   All you have to do is lodge a Redirection Order with Australia Post to the address we give you, for the period you are away – the easy way.
   Or
   Contact anyone who is likely to send you mail such as local authorities, gas/electricity, subscriptions, friends or businesses you deal with – the not so easy way but gives you more say especially if you are away for an extended time or are already on the road.
   Inform these people what your new address will be and we will do the rest, guaranteeing peace of mind that you will still receive your mail, wherever you are, through reliable, confidential and helpful people - your personal postie.... Pass the Post
   Australia Post Redirection Applications can be found here.

9. Rating: +0

   

   Can we swap between Service Plans?

   Of course you can.
   The money in your postal account can be transferred between the two plans Post Mail or Scan Mail.
   Just contact us and let us know!

10. Rating: +0

    

    What do you mean by scanning the contents?

    After receiving authority from you, we will open the required envelope(s) and scan the first page of the letter and email them to you.

    You let us know how much you actually want scanned, either the first page only or all the pages. For example, it may be a telephone bill and rather than pay for all pages to be scanned, you may only want the front page showing the total amount owing to be scanned so you can pay it promptly. The remainder of the pages you can then read when the original is sent.
    If the item is a bound document such as a magazine or book, we will advise you and then if you need the front cover scanning we can do this.

11. Rating: +0

    

    When can we set up our redirection?

    Whenever you like.
    Both the Post Mail and Scan Mail can be set up during your planning stage before you leave home or once you are on the road – the choice is yours.
    Either way, the actual start date of your Registration period will not commence until we receive the first article of your mail.
    For example - You plan on setting out on the 1st of February and set up your Pass the Post Registration in mid-January and the period you apply for is six months. Your first letter is received by us on the 25th February. Your Registration commences on 25th February and finishes on 25th August.

12. Rating: +0

    

    How does Scan Mail work?

    We send you an email once a week or more frequently if requested. This lists all the mail that has arrived in for you that week. You can then reply telling us what to do with the mail. Scan, Hold, Shred (secure onsite shredding), Forward. When we scan the mail we scan the first page only we find this keeps the cost down and then if you require more pages just request them and we will scan the rest of the letter and send this via a password protected PDF file. The cost of scanning is $0.50 per page.

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