FAQs

1. Rating: +0

   

   How do you get our mail to us?

   We use Australia Post to send your mail to you.
   Postage costs will be drawn from your Postage Account. See our Pricing Page.
   Our envelopes are readily identifiable by the Pass the Post Logo on the front.
   Generally all mail will be forwarded in a heavy duty C4 envelope which will hold up to about 15 standard DL letters. Smaller quantities of mail may be forwarded in a smaller envelope, such as a C5 envelope. There is not much sense in you paying the postage on a large envelope when we are only sending you a couple of standard DL letters!
   Larger items will be boxed/wrapped appropriately. This ensures that the cheapest possible postage rate is obtained.

2. Rating: +0

   

   What is a “Postage Account”?

   All customers must lodge a “Postage Account”. This is used to pay for the postage and handling fees incurred when we send your mail to you.
   Amounts vary depending on volume of mail and weight. It is calculated on envelope + stamp cost +30% handling fee including GST.
   Upon completion of our service to you we will refund any unused portion of the “Postage Account”. If the “Postage Account” gets down to $15 we will remind you to top it up to the required amount, or you can top up at any time online or over the phone.
   You can top up the “Postage Account”:
   • online going to the register and top up postal account and follow the prompts
   • by EFT (electronic funds transfer) directly to our account
   • by phone using your credit card
   • send us a cheque/Money Order.
   • PLEASE DO NOT SEND CASH.

3. Rating: +0

   

   How do I find the location for Post Offices throughout Australia?

   The number of Post Offices throughout Australia, as you can appreciate, would be a huge list. For your assistance we have included a link to Australia Post’s web site where you can locate them quite easily.
   Locate an Australia Post Office here.

4. Rating: +0

   

   What sort of postage rate do we pay when you forward our mail?

   Our postage objective is to find the best possible rate to forward your mail to you. This means we will find the most economical packaging for the amount of mail we are sending. Only the postage cost and the handling fee are deducted from the “Postage Fund”.
   Mail is sent at standard advertised Australia Post rates.
   If you need to certify delivery Registered Post is the only other option. This is a more expensive option so please contact us if you require this service.
   Australia Post Registered Mail rates are available here.

5. Rating: +0

   

   How do we know when you have forwarded our mail?

   Every envelope/parcel sent will be consecutively numbered commencing at #1 so you can keep track of their receipt. This will make it easier to locate should there be a problem – such as you leaving the area prior to your mail arriving. If this does happen we will work with you to have the item(s) redirected and reunited.
   We are experienced mail processors/handlers so you can rest assured that all care will be taken with your mail and that it is packaged suitably for Australia Post handling requirements.

6. Rating: +0

   

   What is the Unique ID you refer to?

   This is how we identify you personally. Your Unique ID (UID) will be sent to you when we receive your Registration Form and payment. It will be:
   • Part of your address when you redirect your mail to our Locked Bag.
   • Known only to you and will be required for identification whenever you deal with us.
   • Included on all Invoices and Statements.
   • Used by us to ensure your mail is identified and stored securely and separately from others’.

7. Rating: +0

   

   How do I know where to redirect my mail?

   When we receive your Registration Form and payment we will send you:
   • Our Locked Bag address to redirect your mail to.
   • Your Unique ID (UID).
   • Receipt for monies received.
   Your redirection address would be something like this:
   Your Name, Your UID
   Pass the Post Locked Bag 1 Keperra, QLD, 4054

8. Rating: +0

   

   How do we redirect our mail to you?

   All you have to do is lodge a Redirection Order with Australia Post to the address we give you, for the period you are away – the easy way.
   Or
   Contact anyone who is likely to send you mail such as local authorities, gas/electricity, subscriptions, friends or businesses you deal with – the not so easy way but gives you more say especially if you are away for an extended time or are already on the road.
   Inform these people what your new address will be and we will do the rest, guaranteeing peace of mind that you will still receive your mail, wherever you are, through reliable, confidential and helpful people - your personal postie.... Pass the Post
   Australia Post Redirection Applications can be found here.

9. Rating: +0

   

   Can we swap between Service Plans?

   Of course you can.
   The money in your postal account can be transferred between the two plans Post Mail or Scan Mail.
   Just contact us and let us know!

10. Rating: +0

    

    What do you mean by scanning the contents?

    After receiving authority from you, we will open the required envelope(s) and scan all the necessary pages, front and back and email them to you. Completely blank pages are not scanned.
    You let us know how much you actually want scanned, either the first page only or all the pages. For example, it may be a telephone bill and rather than pay for all pages to be scanned, you may only want the front page showing the total amount owing to be scanned so you can pay it promptly. The remainder of the pages you can then read when the original is sent.
    If the item is a bound document such as a magazine or book, only the front cover will ever be scanned.

11. Rating: +0

    

    When can we set up our redirection?

    Whenever you like.
    Both the Post Mail and Scan Mail can be set up during your planning stage before you leave home or once you are on the road – the choice is yours.
    Either way, the actual start date of your Registration period will not commence until we receive the first article of your mail.
    For example - You plan on setting out on the 1st of February and set up your Pass the Post Registration in mid-January and the period you apply for is six months. Your first letter is received by us on the 25th February. Your Registration commences on 25th February and finishes on 25th August.

12. Rating: +0

    

    Hi, I am thinking of using your service. Is this how to proceed? 1. Join your service and deposit the fees in advance with you 2. Elect for you to hold mail until I request forwarding. 3. Get AusPost to redirect my mail to you (suitably in advance) 4. Set off 5. Establish at the new address, then advise you of it and you will forward the mail held. NOTE It may be several weeks before I have a forwarding address is this OK 6. If I move on can I go back to indefinite hold? 7. Can I extend service if I stay longer than expected? Regards Les 07Sep10

    Les

    The way you have described is exactly how the service works. Your mail can be held for as long as you want before you request for it to be sent on. The service is as flexible as you need it to be. You are able to extend your contract at anytime online via paypal or over the phone via credit card or bank transfer. Please note the contract only starts on the day your first piece of mail arrives into the office so you can set up the mail redirection for a later date with australia post allowing you to get everything in place before you set off on your trip if time allows.

    I hope this answers your questions and if you have anymore please do not hesitate to ask at service@passthepost.com.au

    Regards

    Jo

13. Rating: +0

    

    we are permanetly on the road would this service suit us we sometimes only move once a year and at times move fequently thanks sally

    Sally

    Pass The Post has many clients on the books who are on the road full time. The service is so flexible once you have registered and your mail has started to come into Pass The Post you are able to provide us with your address and it can be kept on record for each mailing (again you can ask for your mail to be sent weekly, fortnightly, monthly) until you contact Pass The Post to say you are on the move.

    Once you are on the road moving to various places you can make contact with the office to get your mail forwarded or if you are not in a place long enough it can be held until you find yourself somewhere long enough.

    If there are some important letters you need to see while on the move for instance your telstra bill you can ask the office to open it and provide you with payment details to save you missing the payment date if you are on the move and unable to get your mail delivered.

    I hope this answers your question and if you have anymore questions please do not hesitate to ask

    Kind regards

    Jo - Pass The Post

14. Rating: +0

    

    I have patent applications, and want to provide an address for service in Australia. Any communication from Patent Office need be opened, scanned and sent to me as an e-mail attachments. I will not have anyting to send to you by regular or any other type of mail, except sometimes I may need to communicate by e-mail.

    The cost of using Pass The Post for an address is $20 AUD per month. This allows you to have your own australian address to use with the Patent Office. Any mail that comes in can then be emailed out to you as a list for you to decide what to do with it ie please scan the letter for me. The cost of scanning is 0.50c AUD per page. We are also able to hold mail for you. All scans are password protected with a password selected by you and emailed though.

15. Rating: +0

    

    Hi, couple of questions please:- 1. with your scanned mail service, do you email the documents direct to our email address or do we access our mail through your website? 2. can you hold on to our documents for the 6 months that we are away and have them forwarded to us upon our return to Oz? Regards, Chris

    Chris

    Mail is scanned into password protected pdf files and then emailed through to the clients. We are able to hold your mail for as long as you require and then forward on to you on your return to Australia. You may also request for what you class as junk mail to be destroyed so that you are only paying for the mail you require to be sent to you.

    If I can be of anymore assistant please do not hesitate to contact me at service@passthepost.com.au

    Kind regards

    Jo

16. Rating: +0

    

    I want to purchase something in Australia but the company does not ship overseas can you receive the parcel and ship to me? What is the cost?

    Pass The Post is able to provide you with either a Locked Bag address or a physical address for the delivery of your package. If you are able to provide weight and dimensions we will provide you with a quote for shipping to your address with options of using Airmail, other services by Australia Post and also via Courier such as DHL, Fedex, UPS. As there are so many variables we are unable to provide a quote before we have basic information from you and therefore price on a case by case basis. Contact service@passthepost.com.au for a tailored quote. Once your parcel arrives with Pass The Post we will send you an invoice to be paid prior to shipping with the exact price (exact weight and dimensions) to be paid via Paypal.

17. Rating: +0

    

    I will be travelling full time with no physical address for as long as my health permits. Do you have a physical address that can be used if needed? Anitta

    Anitta

    Once you sign up with Pass The Post should you require a physical address then we are able to provide one in Ferny Hills, QLD 4055 10km's north of Brisbane CBD

    Kind regards

    Pass The Post

18. Rating: +0

    

    I want to purchase something in Australia but the company does not ship overseas can you receive the parcel and ship to me? What is the cost?

    Pass The Post is able to provide you with either a Locked Bag address or a physical address for the delivery of your package. If you are able to provide weight and dimensions we will provide you with a quote for shipping to your address with options of using Airmail, other services by Australia Post and also via Courier such as DHL, Fedex, UPS. As there are so many variables we are unable to provide a quote before we have basic information from you and therefore price on a case by case basis. Contact service@passthepost.com.au for a tailored quote. Once your parcel arrives with Pass The Post we will send you an invoice to be paid prior to shipping with the exact price (exact weight and dimensions) to be paid via Paypal.

19. Rating: +0

    

    Is mail trackable?

    Mail sent through regular post with Australia Post is not trackable. If you require trackable mail then please ask for your mail to be sent registered (an extra cost for this service) which provides a tracking number and requires a signature on delivery. The 3kg Express satchel is also trackable.

    Please note that as stated in the terms and conditions that Pass The Post is not responsible for mail once it has been posted into the Australia Post system. If a normal mail item goes astray or takes longer to get to the destination than one would expect all Pass The Post can do is lodge the missing mail as a statistic with Australia Post they will not try an trace the mail. All mail is marked with the return to sender details so if you have moved on and your mail has not arrived then it can be returned to sender.

20. Rating: +0

    

    Our mail is sent to three names ie Kim Martin, Di Martin and Ezylifenow. Would we have to set up more than one account?

    No one account would be able to accommodate all names. Regards Jo Pass The Post

21. Rating: +0

    

    hi there i will be on the road soon and i am going to sell the house so i will have no address. I will still need to pay my rego but how do i get the sticker. phil

    Phil

    If you join up with Pass The Post you would have an address that you could use with the registration in any state in Australia. When the rego comes through we can forward to anywhere in Australia or overseas. We send to Post Offices for collection, caravan parks, hotels and private addresses.

    If you require any further information please do not hesitate to ask

    Kind regards

    Jo

22. Rating: +0

    

    Hi, do you also provide an address located in Western Australia, as we need one for our upcoming car registration. Best regards, Ray

    We do not have an address in WA however we have many clients that have WA car registrations they use their former address in WA as the address however use the Pass The Post address as their correspondance address which allows them to have it sent interstate. This could be an option if you would like to use Pass The Post. If you have any other queries please do not hesitate to ask

    Kind regards

    Pass The Post

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